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SAFETY & SECURITY
It is safe to shop online with us. TTEX is one of the main actors on the
Scandinavian table tennis sport scene. To enhance your shopping experience with
us we put a lot of effort into developing our website. To ensure safe, hassle
free and quick deliveries to our customers we keep most of the products
displayed in our web shop on stock. We handle returns and claims a quickly as
possible both over the phone and email, should you ever encounter any problem
with a product from our shop.
We constantly work to make sure that you will get the best possible service
before, during and after your purchase in our shop.
PAYMENT
Credit Cards
You can use the following credit cards at TTEX:
VISA, MASTERCARD, EUROCARD, AMEX.
TTEX uses encrypted data transfer. Payment and personal data are always handled
over safe Internet sites. We have close cooperation´s with VISA, MasterCard and
AMEX (Verified by Visa, MasterCard Secure Code) to offer you a safe and secure
payment process. Your credit card information is immediately encrypted so that
no one but yourself can access or make use of it.
Cash on delivery (only for Swedish customers)
This way you pay at pick up at your local Postal office.
There is an extra charge of SEK 50 when you pay Cash on Delivery.
Invoice (only for Swedish customers)
Private persons have 15 days credit time when choosing invoice as
payment. You have to be 18 years or older for choosing invoice as payment.
Companies and municipalities have 30 days credit time when choosing invoice as
payment.
PRICE GUARANTEE
We´re never going to have higher price levels than any of our competitors in
Sweden - that is a guarantee to our customers!
If you find a product at a lower price in another Swedish online retail store,
and can show this to us - we´ll match the price to make sure you´re happy
shopping at TTEX!
This price guarantee does not apply for items on sale.
COMPETENT CREW
The staff at TTEX care for our customers. Many of our staff is active within
the table tennis which gives us a great knowledge and understanding of the
market and its trends. We can help you with all the matters from finding you the
right rubber or blade to measuring the size on a shoe. Do not hesitate to give
us a call if you have any questions.
SHIPPING ALTERNATIVES
All our orders are shipped with Post parcel or DHL. You will receive a tracking
no with email from us when your order leaves our warehouse. This number is used
for tracking your order and pick up. At this moment it´s not possible to track
the orders sent by letters.
Here you can track your placed order:
Post parcel
www.posten.se
DHL
www.dhl.se
If you use Cash on Delivery you simply pay your order at pick up.
SHIPPING TIME
All orders placed before noon are shipped the same day. This means that you can
collect your package the working day after your order was placed. (2 working
days are applicable for north of Sweden and Gotland). For international shipments
you should allow up to 10 days, depending on distance and custom routines.
We will personally contact you if your shipping time for any reason will be
longer than 10 days.
Your order is stored at your local Postal service office for 2 weeks. Not
collected orders that are shipped Cash on Delivery will be charged a penalty
invoice of SEK 300.
SHIPPING COST
The freight cost will be displayed when you goes to the "Checkout". All domestic
orders exceeding SEK 1500 are free of shipping charges (does not include table
tennis tables, robots, balls and "surrounders"). Cash on Delivery are charged an
extra fee of SEK 45 (only valid for domestic orders).
LIVING IN NORWAY?
Since Norway is not part of the European Union we ship Norwegian orders
without charging sales tax. This means that you can buy products at
Swedish price levels from TTEX without having to pay taxes twice. You
only pay sales tax and customs fee when your order is imported to
Norway. If you live in Norway an creates an account and signs in, the
prices will be shown without VAT. As soon as you log off the prices will
be shown with VAT included again. |
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